Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Provide specialist advice to clients

KHU-AGR-0853

Australian Equivalent

AHCWRK518

Elements

Learning Outcomes

This unit of competency describes the skills and knowledge required to maintain specialist knowledge and provide advice to clients. The unit applies to individuals who apply specialised skills and knowledge to providing specialist advice to clients, take personal responsibility and exercise autonomy in undertaking complex work. They analyse and synthesise information and analyse, design and communicate solutions to sometimes complex problems. No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Develop and maintain specialist knowledge

0853.E1.O1Use research skills to maintain comprehensive knowledge and understanding of specialist information from industry and other sources

0853.E1.O2Identify characteristics of industry practices, products and services, and analyse using available documentation

0853.E1.O3Document information and maintain in a format consistent with workplace requirements

0853.E1.O4Apply knowledge to improve quality of advice to clients

0853.E1.O5Identify legislative, regulatory and industry requirements relating to own work

E2Consult with clients

0853.E2.O1Conduct consultation with clients in a professional and courteous manner according to workplace protocols

0853.E2.O2Use appropriate interpersonal skills to facilitate accurate and relevant exchange of information

0853.E2.O3Use work practices that reflect sensitivity to client needs and requirements

E3Provide a response to client enquiries and need

0853.E3.O1Prepare information relevant to client needs

0853.E3.O2Use research skills to find verifiable evidence in support of information, and document in an appropriate format

0853.E3.O3Structure information to identify clear benefits to client and the organisation

0853.E3.O4Document and present information in a professional format and style to the client for consideration and discussion

0853.E3.O5Evaluate client feedback by survey to improve future provision of technical information and professional services