Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Resolve business disputes

KHU-CON-0024

Australian Equivalent

CPCCBC4024

Elements

Learning Outcomes

This unit of competency specifies the skills and knowledge required to advise on or resolve business disputes that may arise during activities in residential and commercial contracting projects. It includes the development and implementation of dispute resolution processes and procedures. This unit of competency applies to builders, site supervisors and related construction industry professionals responsible for resolving business disputes in a positive manner. This unit of competency is suitable for people with specialised knowledge, completing routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems. Completion of the general construction induction training program specified by the model Code of Practice for Construction Work is required for any person who is to carry out construction work. Achievement of CPCWHS1001 Prepa

Elements & Learning Outcomes

E1Evaluate dispute information.

0024.E1.O1Review and evaluate information to identify the dispute issue, potential causes, circumstances and persons involved.

0024.E1.O2Analyse and appraise contractual arrangements and agreements and relevant legislation.

0024.E1.O3Identify risks and prepare contingency strategies.

0024.E1.O4Obtain advice from senior managers and other professionals to develop a dispute resolution strategy.

0024.E1.O5Follow dispute resolution procedure.

0024.E1.O6Secure agreement for procedure from all parties.

E2Negotiate with parties.

0024.E2.O1Interview concerned parties individually to clarify reasons for dispute, issues and desired outcome.

0024.E2.O2Conduct an inspection of work in dispute, as required, to determine compliance with the requirements.

0024.E2.O3Develop solutions based on interview with parties, inspection of work and compliance with requirements to optimise likelihood of a favourable outcome.

0024.E2.O4Offer parties recommended solutions to resolve dispute equitably and advise parties of legal processes should resolution not occur.

0024.E2.O5Record and maintain dispute process, information and outcome.

E3Identify opportunities for dispute resolution.

0024.E3.O1Identify and detail process to consult with external arbitrators or conciliators when disputes cannot be resolved internally.

0024.E3.O2Implement procedures to settle dispute promptly following statutory law, professional and organisational requirements.

0024.E3.O3Communicate with relevant parties to ensure client satisfaction or follow up actions.