0210.E1.O1Identify language needed to conduct basic communication.
0210.E1.O2Recognise and observe social and cultural conventions of language speaker.
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ព្រះរាជាណាចក្រកម្ពុជា · KINGDOM OF CAMBODIA
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SEAL National Course Catalogue · MLVT / National Training Board
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Assessment Packages
Conduct basic oral communication in a language other than English
KHU-TOU-0210
Australian Equivalent
SITXLAN007
Elements
2
Learning Outcomes
7
This unit describes the performance outcomes, skills and knowledge required to use and understand very simple and commonly used expressions of a predictable nature in a language other than English. It covers activities such as welcoming and farewelling customers, providing face-to-face routine customer service and other routine workplace activities. The unit applies to all industry contexts and to individuals working at different levels of responsibility. This could include frontline, supervisory or management personnel. This unit can be used for the assessment of basic oral proficiency in any language other than English. This unit does not prepare individuals for the role of a translator or interpreter. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. No occupational
Elements & Learning Outcomes
20210.E2.O1Use appropriate simple and commonly used courtesy expressions for greeting, farewelling, apologising and thanking.
0210.E2.O2Where language barriers exist, make efforts to communicate through use of gestures or basic vocabulary in the other person’s language.
0210.E2.O3Use routinely required key words, short phrases and gestures.
0210.E2.O4Identify and use appropriate resources and seek assistance from those with suitable language skills.
0210.E2.O5Use visual techniques to enhance or replace oral communication.